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Password Reset & Change

To update your store's admin password:

  • Navigate to the Settings → Security
  • Click on the Change your password
  • Here, write down your current (old) and new password.
  • Then click Save.

You should receive a success email.

Secure Password Guidelines​

When creating a new password for your Online Store admin account, following these guidelines will help ensure your store remains secure:

Strong Password Characteristics​

  • Length: Use at least 12 characters; longer passwords are generally more secure
  • Complexity: Include a mix of uppercase letters, lowercase letters, numbers, and special characters
  • Uniqueness: Create a password that you don't use for any other accounts
  • Unpredictability: Avoid obvious patterns or sequences (like "123456" or "qwerty")
  • Personal Information: Avoid using easily guessable information like birthdays, names, or common words

Password Management Best Practices​

  • Regular Updates: Change your password periodically (every 3-6 months)
  • Password Manager: Consider using a reputable password manager to securely store your credentials
  • Two-Factor Authentication: Enable two-factor authentication when available for an additional layer of security
  • Secure Sharing: If you need to share access with team members, use proper staff accounts instead of sharing your admin password

What to Do If You Forget Your Password​

If you've forgotten your password and cannot access your eCommerce admin panel:

  1. Go to the login page
  2. Click on the "Forgot Password?" link
  3. Enter the email address associated with your account
  4. Check your email for password reset instructions
  5. Follow the link in the email to create a new password
  6. Use your new password to log in
caution

The password reset link is typically valid for 24 hours. If you don't use it within that timeframe, you'll need to request a new one.

Account Security Best Practices​

Beyond password management, follow these additional security practices to protect your eCommerce store:

Monitor Account Activity​

  • Regularly review login activity to your store admin
  • Be alert to any logins from unfamiliar locations or devices
  • Investigate any suspicious activity immediately

Secure Your Email Account​

  • The email associated with your eCommerce account should also be secured with a strong password
  • Consider using two-factor authentication for your email account as well
  • Regularly monitor your email for any suspicious messages

Staff Access Management​

  • Only grant admin access to trusted individuals who require it
  • Use appropriate permission levels for staff accounts
  • Promptly remove access for former team members

Security Awareness​

  • Be wary of phishing attempts requesting your login credentials
  • Never share your password over email, text, or phone
  • Official eCommerce representatives will never ask for your password

By following these guidelines and best practices, you can help ensure the security of your online store and protect your business and customer data.