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Deleting Your Online Store

You can deactivate or pause your store at any time.

To delete your online store:

  1. Contact your service provider to requist a deletion of your store.
  2. Then, you need to enable the maintenance mode from the Settings

To delete an account and its data completely is done by request.

Learn how to enable maintenance mode on your eCommerce store.

Pausing Your Online Store​

To pause your online store, just enable the maintenance mode from the Settings.

Understanding Your Options​

When considering whether to delete, pause, or modify your store, it's important to understand the different options available to you and their implications.

Pausing vs. Deleting​

Pausing Your Store (Using Maintenance Mode)

  • Your store remains intact but is temporarily unavailable to customers
  • You retain all your store data, including products, orders, and customer information
  • You can continue to access your admin panel to make updates
  • You can reactivate your store at any time
  • You continue to be billed according to your current plan

Deleting Your Store

  • Your store is permanently removed (after a special request)
  • All store data may be deleted and cannot be recovered
  • You lose access to your admin panel
  • If you want to sell online again, you'll need to create a new store
  • No further billing occurs after deletion

When to Pause Your Store​

Pausing your store by enabling maintenance mode is ideal in these situations:

  • Temporary Closure: If you need to temporarily close your store for holidays, inventory updates, or personal reasons
  • Major Redesign: When undertaking a significant redesign or restructuring of your store
  • Seasonal Business: If you operate a seasonal business and want to close during off-seasons
  • Inventory Issues: When dealing with major inventory shortages or transitions
  • Technical Issues: If you're experiencing technical problems that affect the customer experience

When to Delete Your Store​

Requesting complete deletion might be appropriate when:

  • Permanently Closing: If you're permanently closing your business
  • Rebranding Completely: When completely rebranding with a new business name and structure
  • Platform Switch: If you've migrated to another platform and confirmed the successful transfer of all necessary data
  • Compliance Requirements: When needing to comply with specific data deletion requirements

Best Practices Before Pausing or Deleting​

Before Pausing​

  1. Communicate with Customers: Inform your customers about the temporary closure and when you expect to reopen
  2. Set Expectations: Configure your maintenance page to explain why the store is temporarily unavailable
  3. Provide Alternative Contact: Ensure customers have a way to contact you during the pause
  4. Complete Outstanding Orders: Process and fulfill any pending orders before pausing
  5. Review Subscription: Consider whether to downgrade your subscription during the pause

Before Deleting​

  1. Export Data: Export any data you might need in the future (order history, customer list, product information)
  2. Settle Financial Matters: Ensure all financial matters are resolved (processing refunds, paying invoices)
  3. Inform Stakeholders: Notify customers, suppliers, and partners about the closure
  4. Downgrade to Free Plan: Switch to the Free plan before requesting deletion
  5. Cancel Third-Party Services: Cancel any integrated third-party services connected to your store

By understanding these options and following best practices, you can make an informed decision about whether to pause or delete your online store.