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Canceling a Subscription Plan

You can cancel or change your subscription plan at any time.

To cancel your current subscription plan, should contact your service provider.

Your current subscription plan will be terminated at the end of the current billing cycle.

caution

If you would like to cancel the subscription before the end of the billing cycle, be aware that your service provider might not refund the payment for this subscription.

Step-by-Step Cancellation Process​

Follow these steps to cancel your subscription by downgrading to the Free plan:

  1. Log in to your eCommerce admin panel
  2. Navigate to Settings → Billing
  3. Click on the Change plan button
  4. Select the Terminate plan from the available options
  5. Follow the prompts to confirm your downgrade
  6. You will receive a confirmation email once the change is processed

Understanding the Downgrade Process​

When you downgrade from a paid plan to the Free plan:

  • Your current paid features will remain active until the end of your current billing cycle
  • You will not be charged for the next billing cycle
  • At the end of your current billing cycle, your store will automatically transition to the Free plan
  • No manual action is required after confirming the downgrade

What Happens After Downgrading​

When your store transitions to a diffrent plan, several changes will occur:

Feature Limitations​

The smaller plans have certain limitations compared to paid plans:

  • Limited number of products
  • Limited staff accounts (typically only one)
  • Reduced GMV limit (Gross Merchandise Volume)
  • Some advanced features may be disabled

Data Retention​

When downgrading to a smaller plan:

  • Your store data is preserved (products, orders, customers)
  • Your store remains operational
  • You can continue selling within the Free plan limitations

Upgrading Again Later​

If you decide to upgrade again in the future:

  • You can upgrade to any larger plan at any time
  • The upgrade takes effect immediately
  • You'll immediately regain access to all paid features
  • You'll be billed for the new plan right away

Alternatives to Cancellation​

Before canceling your subscription, consider these alternatives:

Downgrade to a Lower-Tier Paid Plan​

If the current plan is too expensive but you still need more features than the Free plan offers:

  1. Navigate to Settings → Billing
  2. Click on the Change plan button
  3. Select a lower-tier paid plan that meets your needs
  4. Follow the prompts to confirm your change

Pause Your Store Temporarily​

If you need a temporary break but plan to resume selling later:

  1. Keep your current plan
  2. Enable maintenance mode to pause customer access
  3. When ready to resume, simply disable maintenance mode

This option maintains all your current features and settings while temporarily stopping new orders.

Contact Support​

If you have any questions about canceling your subscription or need assistance with the process, our support team is available to help.